Nose Hair Trimmer,Trimming Hair Machine,Nose Hair Trimmer Household,Protable Nose Hair Tool ZHEJIANG SHENGFA ELECTRIC APPLIAMNCES CO.,LTD , https://www.sfelectricappliances.com
Online shopping furniture chaos: the quality of the Merlot home network is the most prominent
With the rapid growth of e-commerce platforms, online shopping for home products has become a popular way of consumption. However, this convenience comes with challenges, as the number of complaints related to home products purchased online has been rising steadily over the years. According to data from the China Quality Miles Complaints Department, in 2013, there were 141 complaints about online shopping for home and building materials, which increased to 220 cases in 2014—a 56% rise. These complaints typically fall into four main categories: product quality issues, false advertising, delivery and installation problems, and poor after-sales service.
Product quality remains a major concern. Many consumers reported issues such as furniture cracking, damage, mildew, or strong odors. False advertising is also common, with discrepancies between the product displayed online and the actual item received—such as color differences, size mismatches, or unmet expectations. Delivery and installation problems often include delayed shipments, incorrect items delivered, or failure to deliver at all. Additionally, many customers face difficulties with returns and exchanges, as after-sales support is often lacking.
One notable example is Melaleuca Home Network, one of China’s largest furniture B2C e-commerce platforms. In 2014, the platform received 35 complaints, five times more than in 2013. Among these, 19 cases involved product quality, 3 dealt with false advertising, 8 with delivery and installation, and 5 with after-sales service. The most frequent quality issues included cracking, mildew, and damage, which significantly impacted customer satisfaction.
Mr. Lu from Beijing shared his experience of purchasing seven pieces of solid wood furniture through Melaleuca. Despite clear terms stating that quality issues could be returned within 45 days, he found serious cracks upon installation. After repairs, the problem reoccurred, and an inspection confirmed 17 cracked pieces and two mildewed. Although Melaleuca offered a small cash compensation, Mr. Lu requested a full return, which was ultimately denied.
Another customer, Mr. Wang from Jiangsu, faced similar issues with a Kafuya solid wood bed. The frame was weak, with thin iron legs that bent easily, and the wooden components were of low quality. Similarly, Mr. Gao from Shanxi encountered a wardrobe with a severe color mismatch and missing backboards, making it unusable. Despite multiple repair attempts, the issue remained unresolved.
Ms. Li from Tianjin described a situation where she purchased a “Han Feier†bedroom set that emitted a strong odor, causing discomfort for her family. She tried to return the items, but Melaleuca refused, claiming the 45-day return window had expired. She felt deceived and frustrated, emphasizing the risks of buying furniture online without being able to physically inspect the goods.
False advertising is another significant issue. Ms. Feng from Zhejiang reported that the furniture she ordered did not match the pictures on the website. The dining table was shorter than advertised, and the wood quality was subpar. Mr. Ren from Shanghai also faced color inconsistencies in his Mediterranean series furniture, while Mr. Jiang from Hubei found that the lamp he bought looked completely different from the image online.
Delivery and installation problems are equally concerning. Ms. Huang from Guangdong was told that part of her order would be delayed indefinitely, despite being promised timely delivery. Meanwhile, Ms. Zhang from Shandong criticized the company for misleading claims about free shipping, only to discover additional charges.
After-sales service is often inadequate. Mr. Zhao from Guangdong faced refusal when trying to return a damaged leather sofa. He was told that group purchases cannot be returned, highlighting the lack of consumer protection in some cases.
Overall, the quality of online home products has become a top concern for consumers, followed by inconsistencies between online displays and physical products. The challenges of returning faulty items further complicate the shopping experience. As online shopping continues to grow, it is essential for both consumers and platforms to be more transparent and accountable.
For more information on the Chinese furniture industry, visit the official website of Xianghe Furniture City.