In the short term, the store manager should define the daily, weekly, and monthly work flow. What is the annual work flow in the medium term? The following is a brief introduction of the main workflow of the store manager in one day, one week, and one month. Before business In store management, before the business is the beginning of the day's work of the store manager, mainly to do some preparatory work. The so-called "grinding the knife does not mistake the woodworker", the preparation work before the business is very important, the store manager should lead by example, arrive at the store 30 minutes in advance, the pre-business work is mainly for the morning meeting, finishing, important job preparation. (1) Morning meeting You can prepare some inspirational songs, slogans, and sing during the meeting to stimulate the morale of the team. ✔ Name the name and check the employee's instrument appearance. ✔ Announce the business target for the day, break it down into individuals, and let everyone make a promise that must be met today! ✔ Communicate the spirit and requirements of the company, superior or boss; ✔ Encourage and praise outstanding employees. During the morning meeting, it is generally suitable for 10-15 minutes. The atmosphere of the morning meeting is as active as possible. Can be innovative, for example: a company morning meeting, not only singing but also dancing. Early in the morning, it is forbidden to open a "critical meeting", and we must focus on boosting morale and mobilizing emotions. Let each employee happily carry out a day's work and achieve the purpose of the morning meeting. (2) finishing ✔ command to clean up the sanitation of the store and carry out the division; ✔ Place the product, verify the quantity, and pay attention to safety; ✔ overall layout of the facade, audio, exhibits, POP, etc.; Place products, clean the store, and debug the music, lighting, air conditioning and other equipment in the store, check that the water dispenser has water. The finishing must be to mobilize the full participation, pay attention to the details. After all the preparations are completed, the market will be opened to welcome customers. (3) Store logistics position preparation Logistics posts mainly refer to three positions: cashier, after-sales, and warehouse management. ✔Cash: Check whether the software and hardware of the cash register system are normal, check whether the banknotes are ready for stock, etc. After sale: check common documents, customer follow-up data, etc.; Kamakura Tube: Verify the data and prepare for receiving the goods. open In business, it is the key to the realization of sales, and there are many work contents. At this time, the store manager and assistant should pay attention to the communication and cooperation of the work. The main tasks in the business include sales management, inspection, customer complaint handling, on-site atmosphere, on-site control, employee education, booking, return, and exchange. (1) Sales realization management ✔According to the number of customers in the store, reasonably arrange the salesperson's work, not only to avoid several clerk receiving a customer at the same time, but also to avoid a salesperson receiving several customers at the same time. ✔ Pay attention to remind the clerk to pay attention to safety when selling, to prevent theft and robbing. You should promptly remind the clerk to pour water, take a cigarette, smile, etc. You should pay attention to maintaining the atmosphere of the store and constantly adjust the spirit of the clerk. åˆç† Arrange your work reasonably according to the business situation in the store. Can't leave sales, but can't just sell. The clerk should try not to interfere when selling, and should observe the sales skills and business knowledge of the clerk. If the salesman fails, he will add and convince the customer in time. After the customer leaves, the customer should promptly indicate the problem of the clerk. (2) Inspection ✔ Inspection projects must be careful and serious. The basic content of the tour: 1 clerk's grooming, working status, timely correction, pay attention to tone, do not hurt the clerk's self-respect. 2 hygiene inspections, including hygiene in front of the store and in the store. 3 The display and price of the product are correct. 4 window display and product placement. 5 Whether the lights in the store are opened according to regulations, is it safe and normal. 6 air conditioning temperature adjustment. 7 placement of promotional items at the door. The store manager should pay attention to the walking management, move more, and observe more, in order to find problems and solve problems in time. (3) Customer complaint handling ※If there is a complaint from the customer, it will be received by the after-sales administrator. The manager will pay attention to the situation at any time. ※When the store clerk can't handle it, the store manager should immediately go forward to deal with it. If there is a conditional store, the customer can take the customer to the leisure table for processing. ※ In dealing with customer complaints, we must grasp the principle of small things and small things, and remember that there is no quarrel in the store. (4) Atmosphere at the scene During business, pay attention to observe and understand the ideology of the clerk, communicate with the clerk in time, and help the clerk solve some problems that can be solved. The clerk who sells the deal should be praised in time, and the one who fails to make a deal should be encouraged in time. During business hours, when you are not busy, you should arrange the staff to eat and rest, and let the staff adjust the mental state to ensure the best condition at work. (5) On-site control In the business, the store manager should always observe the overall situation in the store, especially the business is good, the customer should pay attention to control the sales situation for a long time, pay attention to the sales situation of the clerk, can not only pay attention to the goods, forget the overall situation. (6) Employee education In the business, the education of the staff is focused on timely education. If the employee's service etiquette and employee's sales skills are in the on-site management, the place where the non-conformity is found shall be corrected in time. (7) order, return, exchange It is necessary to do a good job in ordering, returning, and exchange of goods in a timely manner. And to ensure that there is sufficient supply in the store to maintain a reasonable inventory. After the end of business After the opening of the business, the store manager should do the summary work of the day, including: the daily order of the goods, clean and hygienic, approved targets, complete various reports, hold a party or staff training, and final inspection. (1) commodity day Establish a Japanese trading system, usually half an hour before the end of work hours. When there are no customers or customers in the store, the store manager should organize the responsible persons to take stock of the products placed in the store. If the quantity matches, it should be carefully counted until the check is consistent. (2) Clean and hygienic Arrange for clerk cleaning before the end of business every day. The clerk should be arranged for cleaning once a week, mainly for places that are not easy to clean (such as air conditioning filters, fluorescent lamp covers, corners of ceilings, etc.). (3) Approved target To verify the achievement of the business objectives on the day, and to do a good job of analysis, it is best to transfer the sales performance of each clerk on the same day, and make announcements and comments at the party. (4) Complete various reports Including daily reports, weekly reports, monthly reports, attendance information forms, and so on. (5) Holding a party or clerk training Evening time can be adjusted appropriately. For example, a meeting is scheduled once a week for a special training for employees. The evening party can analyze the problems and deficiencies of the day before yesterday and today, and do the work arrangements for the next day. Evening parties can criticize some underperforming employees. 总结 Summary and analysis of the achievement of business objectives. (6) Final tour Before the lock is locked, the manager and assistant manager should conduct the last tour of the day. ✔ Verify that valuable goods and sales are properly arranged; ✔ Check whether the electrical equipment such as air conditioners, computers, lights, etc. are closed; Whether the items at the entrance of the gate have been completely recovered from the store, and whether the garbage has been completely removed; ✔ Check places where there are hidden dangers such as electricity, water, fire, etc., and prevent accidents from occurring outside; When the tour is over, turn off the remaining lights; The glass door, pull gate and roller lock of the Tuen Mun store are locked, and all the clerkes get off work. Weekly work schedule The store manager is also considering the main work process of the week on the basis of doing the daily work. Daily, generally the peak of the passenger flow in the store, the store manager must do a good job in personnel scheduling and stocking management. Generally, it is best to arrange a weekly meeting in the evening or in the afternoon to summarize the work of the week. If the problem in the business is not handled, if it cannot be handled, it should be promptly reported to the boss or the higher level. ✔Monday to Saturday, basically the normal business period, arrange daily work; ✔We must consider the promotion and promotion work according to the business conditions every week; ✔We must arrange good staff to work on market research work every week, especially the price and marketing methods of competitors; 汇总 Summary of various forms on a weekly basis, filling out and planning work; è¦ A weekly employee training session is required in the store; ✔ Weekly customer complaints handling follow-up work; ✔ Preparation for weekly office supplies. Monthly work schedule Every month is a long time span. To do a monthly job, you should plan well in the last month, and you can't do it without any goal. The main workflow for a month is arranged as: ✔ around the 25th of each month, you should start preparing for the next month's sales plan, business objectives; ✔ In the end of each month, you should prepare for the preparation of products and promotions for major holidays in the next month; è¦ Complete the attendance and assessment of employees on a regular basis every month; è¦ Do a good job of distributing goods every month; 应The monthly training plan for employees should be completed around the 25th of each month; ✔ Around mid-month, an assessment should be made as to whether the target for this month can be achieved; ✔ You should do the monthly report work of the superior (company) every month. The outdoor flower pots is a European-style peacock blue flowerpot ceramic extra-large and high-end customization, with a unique design.
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