The wardrobe is bought for 2 years and still smells pungent shopping malls. The return must be paid first.

In July 2012, Miss Zhao purchased a large wardrobe and placed it in the master bedroom of the new house, intending to use it after marriage. Not long ago, when Miss Zhao and her boyfriend were getting ready to marry, they found that the new house could not live at all, because the large wardrobe still emits a strong pungent smell.

Customer: The wardrobe is so bad that people have a bad eye.

Miss Zhao’s new house is located in Zhonghai City, Yuhong District. On March 14, Shenyang Evening News and Shenyang Net reporter came to her home. In the master bedroom, in addition to a large 1.8-meter-long wardrobe, the large piece of furniture has only one fabric bed. Pushing open the bedroom door, you can smell a smell similar to the glue.

"I opened the window three times and five times to open the window." Ms. Zhang, the mother of Miss Zhao, said that in July 2012, after her daughter and her boyfriend bought the big wardrobe, they went to work in the field. Not long ago, the young couple returned to Shenyang, intending to move into a new home, and found that the smell of the wardrobe was too big to live. Ms. Zhang said that a few days ago, she ran out in the new house for half a night, and that smelled her eyes hurt and she couldn’t breathe.

Miss Zhao said that the large wardrobe was bought at the "Yomeite Cabinet" in a shopping mall and cost 4,980 yuan. On March 11th, Miss Zhao and her boyfriend found “Yomeite Cabinet”, and the after-sales staff came to Miss Zhao’s new house. "After they came, they also admitted that they had a taste, so I gave me a bottle of formaldehyde."

Miss Zhao took out a spray bottle with the words "formaldehyde trapping agent", and the liquid inside was almost empty. "We have finished spraying this bottle, but it is useless, and there is a taste." Miss Zhao once again found "Yomeite cabinets" and shopping malls. "The mall also said that there is no way, and gave us a bottle of formaldehyde. Potion."

Shopping mall: If you want to return, you must bear 2000 yuan

On March 14, Miss Zhao and her mother and her boyfriend came to the mall again to make a return. After negotiation, the mall gave three solutions.

"The first option is to return the goods, but we have to bear more than 2,000 depreciation and shipping costs." Miss Zhao said that the wardrobe was useless and lost more than two thousand yuan, which made them unable to accept.

"The second option is to exchange goods. We agreed to exchange, but we proposed that the change of the wardrobe can be guaranteed no taste, but Yamiite cabinets and shopping malls can not be guaranteed."

The third option proposed by the mall is to let Miss Zhao identify whether the harmful gas is exceeding the standard and then take the legal route. "We are going to get married soon, we don't have time to do the appraisal, and we have a lawsuit." The three solutions are not working, and the wedding period is imminent, which makes Miss Zhao and her boyfriend very anxious.

Solution: The return is successful but still need to pay 500 yuan

On March 15th, Shenyang Evening News and Shenyang Net reporter contacted Manager Zhang of the mall. "Smell this thing is different from person to person. I basically can't smell it after I went." Manager Zhang said, "In fact, the three-pack period of this wardrobe is one year. They have bought it for more than a year, normal. We could not return the goods. We later agreed to return the goods, but according to the agreement, the customer had to bear more than two thousand yuan according to the depreciation rate of one thousandth. But Miss Zhao was very angry and went straight." Manager Zhang said that they can I will negotiate with Miss Zhao again to try to achieve mutual satisfaction.

Yesterday, Miss Zhao called the reporter and said that after another negotiation, the mall had agreed to let her bear 500 yuan and return the wardrobe. For this result, Miss Zhao expressed satisfaction. It is understood that if the furniture has quality problems during the three-package period, it needs to be returned, and the consumer does not have to bear the cost of shipping.

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